PLEASE NOTE: USPS + UPS IS CURRENTLY EXPERIENCING SHIPPING DELAYS DUE TO COVID-19. PACKAGE DELIVERY TIMES MAY BE EXTENDED.

we ship to the united states + canada only.

domestic shipping

standard shipping takes 2-9 business days. if you do not received your package in that timeframe, please reach out to us at shop@janeandwillow.com. We also offer free shipping on all orders over $100. we are not responsible for lost or stolen packages. 

international shipping

we ship to canada. standard shipping cost $30.00 and your order should be delivered within 4-6 weeks, but we don't guarantee international shipping times. jane + willow is not responsible for lost of stolen packages. if your package is lost or stolen, we recommend you contact the carrier to file a claim or your local authorities. 

overnight shipping

the order will be overnighted if ordered before 11 AM EST monday thru friday. orders placed after 11 AM EST will be shipped out the next business day. 

lost or stollen packages

ownership of packages is turned over to USPS or UPS transfers to the buyer once shipped. jane + willow is not responsible for lost, held, or damaged packages. we are not responsible for mis-delivery errors via carrier, or incorrect shipping info. shipping is a service you purchase from USPS or UPS along with your order from us, so any shipping issues must be handled by USPS or UPS. if your package is lost or stolen, we recommend you contact the carrier to file a claim or your local authorities.